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Contact the Department

General enquiries

The below contact details are for general enquiries only. Other contact details are available on Our locations page.

Telephone:  13 12 17

Within Australia / Interstate: 08 9264 1711

Outside Australia / International: +61 8 9264 1711

Street address:
Department of Corrective Services
Level 9
141 St Georges Terrace

Postal address:
Locked Bag 22

Specific enquiries

Select a business area to send an online enquiry.

  • Adult Justice Services

    All prison-related enquiries including visiting times and locations, prison contract details, release dates. All tender enquiries or concerns regarding facilities should also be directed here.

  • Youth Justice Services

    Information on young people in detention including bail, parole, remand details, community work, court appearances for children, centre locations and contact details and services available to young people in detention.

  • Freedom of Information

    Contact to assist you with requests to obtain access to documents and records under the Freedom of Information Act 1992.

  • Human Resources (HR)

    For information about recruitment or careers with the Department, refer to the working with us page, list of current vacancies in the Department or contact by email to

    Employees with enquiry relating to pay, entitlements or service history, contact the Shared HR Services Directorate on 1300 248 477.

  • General enquiries

    All general enquiries including media and events only.

  • Victim Notification Registry

    Victims seeking information about the perpetrator of the crime against them. This includes details about the offender's sentence, any escapes from custody and recapture, impending release dates and the results of any appeals against the sentence.

  • Webmaster

    Website enquiries, its content, technical issues or finding information on the website.

For a complete list of the Department's business areas and contact details, refer to the business contacts page.

Complaints, compliments or suggestions

The Department welcomes all comments about its services. If you wish to compliment us on our service, suggest how we might improve our service, or if not satisfied with our service or a decision made by the Department, we encourage you to let us know by:

Telephone: 1300 306 922 (toll free)
Facsimile: +61 8 9264 1748
(not for general enquiries)
Private and Confidential - ACCESS
Manager, Complaints Administration
Department of Corrective Services
PO Box Z5124
St Georges Terrace
Online form: Please use our online form.

Taking the complaints further

The public can also make complaints about the Department of Corrective Services to other government agencies:

  • Ombudsman of Western Australia
    For reviews of our administrative actions.
  • Corruption and Crime Commission of Western Australia
    To report unethical or improper conduct by Department staff.
  • The Office of the Inspector of Custodial Services
    An independent statutory body that examines standards and operational practices of custodial services in Western Australia.

Page last updated: 4-Aug-2015